Whether you have a question about your report, need help with a submission, or just want to understand how something works, our team is here to help.
Not sure which report fits your current challenge? Take our product assessment to get personalized guidance based on your goals, or request a consultation to talk with someone on our team.
We’re currently building a full help center. In the meantime, check the FAQs at the bottom of each product page or reach out directly.
We’re here to make the process as smooth and clear as possible. Below you’ll find answers to some of the most common questions about report submissions, timelines, billing, support, and how to get the most out of your credit purchase. If you don’t see your question here, feel free to reach out.
Reports are delivered within 5 business days of your completed intake form. Once your form is submitted, you’ll receive a confirmation email letting you know we’ve received it.
First, check your inbox (and spam folder) for your confirmation email. If it’s been more than 5 business days since submitting your intake form, please reach out to us at support@elevateforward.ai or use the form on this page.
Every report includes up to two refinement cycles. If you have questions, want clarification, or think something may need to be revised, reach out and we’ll work with you to ensure your insights are fully understood.
We’re happy to clarify the report and verify your intake information. If you need deeper guidance, we can connect you with a partner for a consultation (additional fees will apply).
Payments are charged immediately when you purchase a credit and cannot be changed afterward.
For any billing questions—including invoice requests, duplicate charges, or access issues—email support@elevateforward.ai or use the contact form below.
Each product page includes a detailed breakdown of what’s included. If you're still unsure, take our Report Assessment to get a personalized recommendation based on your goals.
Yes—just email us or use the contact form. We’ll verify your details and resend the link promptly.
Use the contact form or email us with your new information and we’ll update your record.
We’ll get back to you as quickly as we can, typically within a couple of business days, depending on the nature of your request.
We review all inquiries carefully and respond within a few business days.
How to Reach Us:
